ADA Training for Surveys & Assessments
LCM professionals bring clarity and accuracy to the accessibility assessment process, through formal instructional sessions or teaching moments in the field. LCM’s accessibility specialists conduct thorough facilities surveys to assess compliance with ADA standards but education is an equally important aspect of our work.
LCM Architects offer training programs structured to suit the unique scope of each client’s accessibility goals. Programs may provide live training or may entail the production of videos, guidance materials, or webinars.
Who needs a training program?
A variety of situations may prompt a business to initiate a survey training program. For example, a client may be confronting litigation or have a desire to get ahead of potential complaints. They may want to assess properties under renovation to ensure compliance, or survey new acquisitions to get a handle on the extent of accessibility issues.
A typical curriculum covers: proper use of survey tools, survey basics, proper reporting techniques, and an understanding of the ADA requirements. The intent is to prepare trainees for real life situations where they may be faced with surveying irregular conditions that do not conform to textbook examples.
Ongoing technical support is an important feature of LCM’s training services. In-field calls, bulletins, webinars, FAQs, quality control review of surveys, and refresher instruction are services we offer to reinforce initial trainings and improve success of a training program.
Training is a time-intensive process, and technique, accuracy, and consistency are critically important to the surveying exercise. In the best interest of our client we want to make the most of the time, and associated cost, it takes to prepare their staff to properly conduct ADA surveys.
In a ‘train the surveyor’ program, our specialists provide interactive classroom and field instruction to teach client facilities staff proper methods for conducting ADA compliance surveys of whichever areas are specific to a particular program. We also will work with a client’s management services partner to train surveyors that are tasked with assessing a large number of properties on the client’s behalf.
For many large, multi-facility clients in the civic, quick-serve restaurant, banking, and retail sectors we have conducted surveyor training programs, interacting directly with the people who will be gathering information in the field. We have found it to be particularly effective to train facilities personnel who are familiar with and invested in daily operations and maintenance issues and who will be exclusively dedicated to this type of detailed survey work.
Video and Webinar Training
Training videos or webinars may be more practical for some clients. Travel for a large number of trainees in dispersed locations may be complicated and costly, so remote training through a webinar or video would be a better solution.
A video training module can be used repetitively for multiple sessions and as a refresher tool for staff. Some clients make training videos available to their installers and vendors to raise awareness of proper measurement and equipment. An accessibility design guide document may be helpful to supplement classroom or remote trainings.
Evaluating Pros and Cons
In structuring training programs, we help clients weigh benefits and potential drawbacks. For example, personnel turnover results in a reduction of the trained work force, hampering consistency and necessitating additional training. Or, the process of training people who will, in turn, train others filters technical information through an extra layer of individuals whose ultimate surveyor training practices we do not typically monitor.
For these and other reasons, clients may decide it is more efficient and desirable for LCM’s experienced professionals to perform survey work. The U.S. Department of Justice and many of our clients with multisite properties in the banking, food service, and retail industries are in this category.
Based on our experience with enterprises of all types and sizes, we are ready to help each client weigh the pros and cons of each training option and find the one best suited to their specific needs.